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Case Studies

Selected examples demonstrating digital transformation, improved operational uptime, and measurable cost-efficiency delivered for enterprise clients.
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Contact Center Modernisation — Financial Services

Workflow redesign and CRM automation led to a 38% increase in first-call resolution and 22% reduction in operational cost.

Call Center Outsourcing CRM Integration Quality Assurance

On-Site Field Support & Hardware Refresh — Energy Sector

Coordinated multi-site hardware refresh and warranty management for an oil & gas operator. Reduced on-site downtime and improved asset lifecycle reporting

Smart Hands Warranty & Asset Project Delivery

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